Wally's Natural Products - Ear Candles, Ear Oils & More...

1. CONVENIENT ORDERING: Our sales office is open Monday - Friday, 8:00 AM to 4:00 PM Pacific Standard Time. You may fax your order to us at 1.530.887.0395 anytime.

2. PAYMENT: We accept Visa, Master Card, check, & money order. There is an added charge for C.O.D. orders. Terms must be pre-approved with Wally's Natural Products.

3. RETURNED CHECKS: Checks returned because of insufficient funds will be assessed a $25.00 service charge and the total amount due will be required immediately by wire transfer. Bad checks and slow paying may result in future shipments being shipped C.O.D.

4. TAX REQUIREMENTS: California retailers MUST furnish a State Sales Tax Exemption Certificate or be billed tax until the certificate is received. If first order is taken over the phone, we must have a certificate signed by the owner before the second order is sent. All items sold for personal use must be taxed, even if the individual has a sales tax number on file with us.

5. SHIPPING/FREIGHT POLICY: Orders received and approved BEFORE 10:00am Pacific Standard Time (PST) will normally ship the same day. Orders received AFTER 10:00am will be shipped the following business day. The minimum shipping charge is $7.00. Shipping is complementary for orders over $300.

6. FREIGHT DAMAGE: Wally's Natural Products' damage on arrival (DOA) policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

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All damaged shipments received via United Parcel Service (UPS) should be noted with UPS, then refused and returned to Wally's Natural Products for freight claim processing. All damages should be noted clearly on the delivery receipt.

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All damaged shipments received via truck and air carriers must be accepted with all damages clearly noted on the bill of lading. You must then place a claim with the carrier within 10 calendar days of receipt of goods. Damage claims are the responsibility of the consignee. The shipping cartons, packing, and contents should be retained in the same condition as received. Notify Wally's Natural Products as soon as possible.

7. DISCREPANCIES: Upon receipt of merchandise, you have ten (10) business days to inform Wally's Natural Products of any discrepancies, damages, or problems. Please check shipments promptly.

8. RETURN SHIPMENTS: You must have a Return Authorization number (RA#) before returning any merchandise to Wally's Natural Products. Call us directly for your RA# and have the following information ready when you call: Company Name, Invoice Number and a description of the problem.

•	There will be NO CASH REFUNDS after 10 days. (see #9)
•	A 20% restocking fee will be charged on all returned or refused products.
•	Defective products can be returned for REPLACEMENT ONLY. Defective products MUST be in original package with all original packing materials.
•	The Return Authorization number must be on the shipping label.
•	All returns must be shipped freight prepaid. Products received collect or without an RA# or not approved for return will be refused.
•	Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

9. STOCK EXCHANGE: When you have a product that you would like to exchange for another, you must adhere to the following policies within 60 days:

•	Your account must be current and in good standing.
•	You must obtain an RA# from Wally's Natural Products.
•	Product must be unopened and in perfect selling condition (no stickers or labels).
•	Product must be returned freight prepaid.
•	No cash refund, credit is good for future purchases or exchanges only.

10. PRICING POLICIES: All prices and policies are subject to change without notice. Wally's Natural Products is not responsible for typographical errors.